AGENT RECUITER/TRAINING OFFICER.(MARKERTing EXECUTIVE
PAYCOM NIG LTD(SUBSIDIARY OF TELNET GROUP)
October 2013 - Present Day (3 years 8 months)
I have the overall responsibility for the agent network. This includes 1) presentations to interested corporates (banks, mobile, retailer etc) on the business model of becoming a PayCom agent/distributor; 2) signing up both corporate and individual agents; 3) comprehensive training to agents; 4) quality control (spot checks) at various agent locations.
- I identify, approach and make presentations to business organizations interested in becoming agents.
- I sign up individual agents, explain T & C and other business /legal requirements to potential agents.
- I provide comprehensive and ongoing training to agents and agent trainers (train the trainer).
- I manage the agent network and deal with any issues raised by agents in a timely and efficient manner. Escalate such issues to the head of operations or Executive Committee when required.
- I conduct spot checks and “mystery shopping” exercises to ensure that PayCom agents are meeting company standards and that agents are complying to standards.