Oversees all bookings/reservations and controls all the operations/activities in the front desk/reception.
Supervises and monitors the entire billing systems.
Completely in charge of all sales/marketing activities.
Manages the customer care unit.
Examines and implements (subject to Group Managing Director’s approval) customer complaints and suggestions for corporate improvement.
Oversees all house keeping operations.
In charge of personnel and staff welfare and general staff matters.
Heads the employment and termination committee of the hotel.
In charge of the general operations of the hotel.