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Secretary to board of directors (female) 170 000
Job Type: Full-Time


From 0 to 2003
Jubilee Model Grammar School Coker-Aguda, Surulere, Lagos
From 0 to 2010
University of Benin
No added languages


Administration/Human Resource Officer/Analyst
Customer Feedback WestAfrica
February 2012 - Present Day (5 years 6 months)

Customer Feedback Services West Africa

Client Services


  • Provides excellent customer service
  • Accurately performs registration process for new and existing clients
  • Make reminder calls to clients
  • Ensure that all Customer Service Representatives have up-to-date benefit information.
  • Assist with Client Services as needed
  • Ensure Customer Service follow-up methods and procedures are complete and meet time standards
  • Create method to provide feedback and Quality Assurance on identified errors
  • Capture and report on all Customer Service measurements, production, and turnaround time metrics.



  • Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities
  • Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
  • Provides historical reference by developing and utilizing filing and retrieval systems
  • Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
  • Contributes to team effort by accomplishing related results as needed.
  • Manage logistics operations
  • Mobilize field worker to carryout project according to set goals.

HR Officer

Monitor staff performance and attendance activities.

Main Activities

§ Monitor daily attendance.

§ Investigate and understand causes for staff absences.

§ Recommend solutions to resolve chronic attendance difficulties.

§ Provide basic counseling to staff who have performance related obstacles.

§ Provide advice and recommendations on disciplinary actions.

§ Monitor scheduled absences such as holidays or travel and coordinate actions to

ensure the staff absence has been adequately covered off to ensure continuity of


§ Inform affected staff or residents of unexpected absences from work and coordinate

actions ensuring the continuity of services such as cancellation of events and locating



Feb 2012 - Oct 2012 (Analyst)

Customer Feedback Services West Africa



  • Converting videos into scripts
  • Scoring of scripts based on agreed rating
  • Writing of report based on assessed videos
  • Mystery shopping.

Jan 2005-Dec2005Office Assistant

Ewuson Business machines (IT & Internet services)


  • Rendering computer operation services
  • offering assistance in IT solutions to customers
  • Keeping accounts of the day’s transaction.

2003 - 2004Sales Supervisor

Excel Integrated Services Limited

Dealers on household utensils, stationery, office equipments and fast-movingconsumer goods


  • Maintain excellent relationship management in order to secure lasting customer loyalty
  • Perform effective record keeping, general stock analysis and auditing
  • Supervise sales attendants to ensure high sales volume

Additional information

About Me


Dr.Aghedo, Iro Matthew

Department of Political Science and Public Administration

University of Benin, Benin City, Nigeria

Relationship: Lecturer/Research advisor


Tel: +234(0)8057397252

Chike Ikechukwu Okoye

Business System Analyst

Information and Governance system

Total House 2, room 104 first floor, Total building, central area district, Abuja