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Pamela
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Secretary
Job Type: Full-Time

Education

From 0 to 2006
Greenwich University
No added languages

Experience

Business Development Executive
Beecons Landmarks
July 2012 - November 2012 (5 months)

Responsibilities includes:

  • Developed a management information strategy and action plan for development of the service and review as appropriate
  • Carried out and reported on benchmarking exercises with other similar service providers as appropriate as directed by Senior Management Team comparing service delivery, performance and cost
  • Developed and maintained Divisional strategy, business planning and policy library
  • Liaison with staff and managers in the Division to establish that service improvements have been implemented and undertook work to measure and record the results

Achievement:

I got three(3) Companies (Huawei, Oak Builders, Accord Engineering ltd) registered with our Organization for construction of telecommunication masts within two(2) months

Customer service rep/Admin
Eon Energy
September 2011 - April 2012 (8 months)

Responsibilities include:

  • Processed customer orders into internal sales order and send confirmation to customers
  • At customers’ request, facilitated order modifications and expedite; communicate results directly with customers.
  • Reviewed customer/distributor RFQ’s or bid packages, including all specification, commercial and technical.
  • Prepared and submitted quotations on schedule.
  • Processed all requests for Returned Goods as requested by customers keeping them informed of the status of their requests; coordinate with other departments involved in the receiving, inspection and repair (if necessary) of the products in addition to insuring that proper transactions are generated in Accounting
  • Provided the necessary follow-up action on customer orders with all departments to ensure commitments are met.
Customer Service Rep
IBM Coventry
January 2011 - July 2011 (7 months)

Responsibilities include:

  • Resolved customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
  • Served as liaison between the customer and various departments.
  • Solicited sales of new or additional services.
  • Set up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.