Led support Team for Oracle e-business implementation project.
Tracked issues, document them, follow up on their resolution and escalate where necessary.
Managed support team member.
Carried out post implementation health check on the hr/payroll module
Coordinated meetings with the customers and the Independent Consultant to collate all the issues the customer is having in HR/Payroll module. At the end, produce a document of issues to be resolved.
Prepared and reviewed closure reports with all stake holders.
Verified with customer all deliverables including all documentations.
Carried out Project closure.
Project Manager – Actimize implementation for UBA:
Led a team of Network engineers to perform and supervised all aspects of designing and installing complete Campus Local Area Network comprising of multiple buildings with Fiber Optic Cable as backbone. This involves, needs analysis, Procurement management, Contract management, installation and configuration of Cisco switches, routers & firewall, PC assembly, installing workstation and servers software, configuring systems to meet customer needs, training network administrators, and troubleshooting network problems.
Defined Key performance index and metrics for the purpose of monitoring quality in all aspects of IT services rendered.
Produced monthly dashboard reports of IT Service and Infrastructure usage level in order to justify capacity building and to ensure 100 percent availability.
Responsible for coordinating IT projects and installations.
IT contracts administration.
IT Planning, budgeting and Procurement.
Supervised helpdesk support team and managed other staff of the team including hiring, performance appraisals, training and mentoring.
Responsible for overseeing the deployment of all new hardware, software (Microsoft back office products) and any required updates or upgrades. Developed and enforced IT Procedures and Policies in PAN.
Carried out Implementation of Prodstar. Prodstar is an Enterprise Resource Planning Software use in the management of Manufacturing, Sales and Financial activities in PAN. This involves:
Initiating the Project by Building and presenting case to justify the implementation. Obtaining Top management buy – in.
Requirement gathering, development and management of scope of work.
Implementation of Change request. Identification of stake holders and balancing their needs.
Implementation and promotion of the use of the ERP in the Organization. Business processes like Production Planning, Sales Management, Procurement management, financial management, Stock management & inventory (stock taking) were implemented.
About 30 Business processes and procedures were re-defined and stored in the company knowledge base.
Defined Key Performance Index and metrics for the purpose of monitoring of quality in all aspects of project.
Produced monthly dashboard reports to Top management.
Wrote specific proposals for a modified or replacement system
Responsible for all Field Service and Maintenance functions in the Organisation.
Carried out extensive network consulting, including planning and deployment of numerous LAN/WAN infrastructure;
Carried out Installation and support of NT servers, Exchange Servers and Proxy Servers; informal LAN administrator training.
Wrote Monthly departmental report for the management.
Carried out design and implementation of Campus Local Area Network comprising of multiple Buildings with Fiber Optic Cable as backbone for Nestle Plc.Agbara.This involves fiber termination and splicing.
Carried out design and implementation of fifty points Local Area Network for Nichemtex Nig. Ltd. Lagos.
Participated in the implementation of WAN using spread spectrum technology and remote accessibility using H.F. radio and lease lines for Nigeria Maritime Authority, Lagos.
Performed and supervised all aspects of designing and installing complete Novell LANs, including needs analysis, PC assembly (including supervision of three assembly technicians), running cable, installing workstation and server software, configuring systems to meet customer needs, training network administrators, and troubleshooting network problems for Rhodia Plc and Tequila Nig. Ltd.Lagos
Earned a reputation of being the person who would find some way to solve a user's problem. Assisted customers with questions or problems, and resolved complaints. Conducted user-level training classes.
Customer Service Engineer for Leadway Assurance, Sterling Health Plc, Total Plc and NOLCHEM Plc.
Responsible for Preventive maintenance of customers Hardware and Software systems.