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Oluyomi
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Senior fraud analyst
Job Type: Full-Time

Education

From 0 to 2014
University of Lagos(Msc finance)
From 0 to 2010
University of Lagos (Msc Economics)
From 0 to 2004
Ahmadu Bello University Zaria( Bsc Economics 2:1)
No added languages

Experience

Senior Fraud Analyst
Globacom Nigeria Limited
January 2009 - Present Day (8 years 1 month)

Job Summary – Check, reconcile and validate operations of Credit Control, Intelligence and Network, Resolution, Billing, and Information Systems Units of the entire Globacom Business.

Specific responsibilities include:

  • Ensure accurate reconciliation of data.
  • Daily monitoring of Fraud Management System to keep intending fraudsters in check.
  • Proper validation of received logs of data from IS department to ensure no fraud footprints in any current promo on the network.
  • Reconcile all customer care issues to ensure accuracy and avoidance of fraud.
  • Liaise with law enforcement agents as regards to suspects for legal prosecution.
  • Provide reports to management on outcome of investigation, findings and recommendation.
  • Liaise with other internal units such as Legal, IS, Warehouse, Customer Care IN, to source for information to aid investigation when required.
  • Alert roaming partners on High Usage Reports (HUR) on daily basis.
  • Conduct routine validity checks on E-pins /recharge cards stock in all Company’s offices throughout Nigeria to control both internal and external fraud.
  • Carry out investigation on all cases of fraudulent activities on the network.
  • Monitor fraudulent subscribers’ usage for further investigation.
  • Participate in usage acceptance test (UAT) for meaningful contributions, financial implications, likely shortcomings and efficiency of potential products to be launched on the network.
  • Ensure thorough monitoring of manual crediting both from front and back end to certify that only approved crediting is carried out.
  • Travel on short notice when necessary to carry out urgent investigations.
  • Travel to different parts of the country for validation and monitoring of promo events to ensure due process.
  • Assist in reviewing existing processess when necessary and seek management approval for it.
Resolution Unit Specialist
Globacom Nigeria Limited
November 2007 - January 2009 (1 year 3 months)
  • Coordination of all Resolution issues from 5 different channels (Call Centre Prepaid and Postpaid), Gloworld Outlets nation wide, E-mails and Letters.
  • Coordination and Resolution of all Credit issues (Debit and Refund) –overscratched cards, failed sms, consumption issues etc.
  • Provided conceptualised ideas to management so as to sustain customer relationship and brand image.
  • Furnished management with feedback for improvements.
  • Liaise with Marketing and Technical Department while trying to follow up on Network and product quality.
  • Provided up-to-date, accurate and appropriate information to customers.
  • Churn reduction through personalised, innovative and proactive customer retention and loyalty schemes.
  • Fraud verification of refund related compilations before Management Approval for Crediting
  • Proactively maintain communication with necessary department to enhance prompt resolution of customer issues
  • Timely escalaion of important issues to management that may affect delivery of service.
  • Co-ordination of external queries from Government Agencies (Police, EFCC, NCC as well as representation of the company at the NCC parliament meeting.
Customer Care Consultant
Globacom Nigeria Limited
April 2006 - November 2007 (1 year 8 months)
  • Established good customer relationship.
  • Ensured prompt service delivery to all customers.
  • Follow Company processes and procedures and suggest.
  • Responded to customer’s enquiries and complaints to improve customers relationship and customer focused quality service.
  • Generate leads and forward to Sales Team.
  • Monitor trends and take appropriate actions to improve on performance and productivity and conflict.
Planning Officer (NYSC).
Ministry of Commerce and Industry.
January 2005 - January 2006 (1 year 1 month)
  • Conduct Research and Feasibilty Studies as required by the Department.
  • Assessing existing projects to see if they meet expected targets
  • Provide feedback to Management.