Uchenna ,Dorothy
Personal data and contacts will be open only to employers with access to CV database
Senior project manager IT 13 000
Job Type: Full-Time


From 0 to 1997
B. Eng. Electrical Engineering.
From 0 to 1988
Queen of the Rosary Secondary school, Nsukka
No added languages


Project Manager
Dimension Data W/A
January 2009 - Present Day (8 years 6 months)

Summary: Project & Contract Management, Management and Coordination of Bid Process, Project Scoping.

  • Project Planning and Control including Scope, Change & Risk Management
  • Business Enterprise Analysis.
  • Project Scoping and Specification Writing, Including Preparation of Project Formal Documents
  • Preparation & Coordination of Work Breakdown Structure, Milestones, Gantt Chart & Critical Path Solution Including Resource Breakdown Checklist, Charts, Plans, & Illustrations.
  • Contracts and Procurement Management & Control
  • Provision of Communications Plan and Project Status Report
  • Business Requirements Planning and Management
  • Project Implementation and control
  • Project Costs Management, Cost Reconciliation, Cost Control.
  • Project Schedule, Scope, Resource & Quality Management
  • Problem-Solving, Issue Management, Conflict Resolution & Negotiation
  • Carrying Out Project Post-Mortems, Lesson Learned etc.

Accomplished and timely delivered Projects includes: GTB call centre; Stanbic IBTC call centre; CSCS connected backup solution project ( CSCS a subsidiary of Nigeria Stock Exchange; Addax SAN Implementation; Multilink SAP solution projects; MTN IP / MPLS projects; MTN RAN –Optimization projects; Etisalat nDataCentre Network Design Project; MTN PE& P nodes projects; NAFDAC IP Telephony projects; Chevron video conferencing etc.

Project Manager
Computer Warehouse Group, CWL–service centre, Blk 54A,Plot 13, Rufus Giwa str. Lekki phase 1 , Lagos – Nigeria.
November 2002 - January 2009 (6 years 3 months)
  • Plan all project implementations from start to finish
  • Coordinate CWL resources for enterprise installations
  • Liaise with the customer and act as CWL point man on all enterprise installations
  • Plan, Co-ordinate , Manage, deliver and report all major enterprise installations on behalf of CWL
  • Manage the PM process upon contract acquisition
  • Plan all preventive maintenance activities (resources, tools &logistics)
  • Oversee the coordination of PM process from start to finish
  • Prepare and manage the PM Schedule for all support customers throughout the contract duration
  • Take and resolve to time all escalations emanating from the PM process
  • Liaise with 3rd party vendors regarding PM activities
  • Liaise and visit with customers on upcoming PM schedules and activities
  • Plan, Co ordinate, Manage, Deliver and Report all the above functions from start to finish using project Management principles and methodologies.

Provide PM reports to management and the customer upon conclusion of PM activities to enable proper billing and invoicing


  • Take escalations from issues in implementing the CWL Delivery process.
  • Develop a Quality Control mechanism for new deliveries and in-house jobs
  • Collect sales requests/configuration from store manager as per systems to be delivered on a daily basis.
  • Carry out any function(s) regarding the delivery process as shall be allocated by the Engineering Services Manager.

Job Purpose: Providing customer support to external/internal customers and clients

System Engineer / Asset Manager

  • Carry out helpdesk functions for area of deployment.
  • Provide user support to clients. Meeting or exceeding client needs.
  • Resolve customer support requirements within 24 hours of reporting.
  • Keeping current with changes in the technology industry.
  • Demonstrating team spirit and camaraderie within department and committing to the overall success of the company as a whole.

 Asset management of Computer consumables and hardware for Guinness Nigeria Plc.

 Provide online (Helpdesk services) and 2nd line Support (Support Engr.) to users (in Guinness PLC)

 Monitoring of faulty equipment calls and follows up on Vendors till closure.

 Generating of weekly, monthly and quarterly reports on my job description.

 Carry out change Management in Guinness Nigeria according to ITIL standards.

 Carry out configuration Management according to ITIL standards.

 Carry out data storage Management.

 Ensuring effective management of IS Assets throughout their life cycle.

 Maintaining a central IS Asset register and producing IS Assets status and summary reports.

 Developing and enforcing adequate policies and procedures to ensure integrity of the IT Asset database.

 Monitoring SLAs with maintenance service partners and reporting any violations.

 Interfacing closely with other vendors to see that hardware issues are resolve on time.

 Developing standards and infrastructure concepts to aid manage relevant strategic IS vendors.

Project Engineer
April 2000 - September 2002 (2 years 6 months)
  • Conduct site survey and site preparations.
  • Equipment installation and maintenance of CCTV systems/fire detection /protection, access control.
  • Practical training of CCTV systems.
  • Drafting implementation design.
  • Networking, calculating cable lengths and routes.
  • Writing proposals sourcing for contracts.
  • CCTV system programming.
  • Ensure all maintenance work is undertaken in accordance with standards.
  • Monitor and control works undertaken by both Technicians and contractor personnel.
  • Participate in Health, Safety and Environment (HSE) Technical Investigations and Studies.
  • Conduct CASHES meetings
  • Getting work approvals
Location Engineer
January 1999 - February 2000 (1 year 2 months)
  • Electrical input, advice and support to operations, maintenance, conceptual engineering.
  • Rising of work orders.
  • Preparation of specification, equipment selection and application.
  • Installation and operation/system effectiveness for Shell estate infrastructure projects.
  • Monitoring and ensuring that both technicians’ contractor personnel participate to HSE meetings.
  • Perform in depth analysis of facilities/equipment to determine reasons for failures and possible improvements.
  • Monitor and ensure that maintenance works are undertaken in accordance with standards.
  • Conduct CASHES meetings.
  • Getting work approvals.