Edna
Personal data and contacts will be open only to employers with access to CV database
Service advisor/ customer service 170 000
Job Type: Full-Time

Education

From 0 to 2007
University of Ado- Ekiti, Ekiti State
From 0 to 2003
University of Ado- Ekiti, Ekiti State
No added languages

Experience

Service Advisor/ Customer Service
Omoregie Motors Nig. Ltd
July 2011 - Present Day (6 years 1 month)
  • Answering incoming calls to schedule appointment in advance. i.e : service reminder
  • Ascertaining vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections, checking vehicle maintenance records and examining service schedules.
  • Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures and entering RO into service database systems.
  • Preparing and filling of payment vouchers and all other accounting documents.
  • Maintaining customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns.
  • Handling & reviewing complaints very patiently; be it billings or the services provided.
  • Always resolving complaints to customers’ satisfaction
  • Maintaining vehicles’ records by recording problems and corrective actions planned
  • Distributing Monthly Sales KPI information
  • Recovery of debts from company’s debtors.
Personal Assistant/Secretary to MD
Ultimate Systems Ltd
April 2010 - May 2011 (1 year 2 months)
  • Screening telephone calls, enquiries and requests and handling them when appropriate.
  • Organizing and maintaining diaries /calendar and making appointments.
  • Dealing with correspondence and writing letters, taking dictation and minutes.
  • Organizing and attending meetings, and ensuring the Managing Director is well-prepared for meetings.
  • Organizing travel requirements for the Managing Director
  • Dealing with incoming emails, faxes and posts...
  • Producing documents, briefing papers, reports and presentations.
Market Research Analyst (NYSC)
May & Baker Nigeria Plc
April 2009 - February 2010 (10 months)
  • Liaising with staff to discover information need for problem solving.
  • Provide timely and accurate market research information and feedback on customers’ loyalty on brand for decision making.
  • Update staff on market information and trend gathered from newspapers and news publications.
  • Field work for Mimee Noodles fortified concept testing research survey.
  • Updating of press report file and gathering market intelligence of competitors’ products through market research.
  • Sorting by Location and updating data base of registered pharmaceutical companies within Lagos and Nigeria.