oladele
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Service delivery officer 170 000
Job Type: Full-Time

Education

From 0 to 2009
UNIVERSITY OF DUNDEE,UK
No added languages

Experience

SERVICE DELIVERY OFFICER
BCX NETWORKS NIGERIA
January 2011 - Present Day (6 years 3 months)

Managing and coordinating the service delivery unit and clientele

Structuring service improvement plans to clientele

Preparing quotes and business plan proposals

Coordinating trainings for the service delivery unit.

Coordinating of strategic meetings with OEM’s ie HP

Monthly meetings with support clients i.e Cadbury

Weekly review meeting on status of all support contracts

Weekly report documentation from all onsite support team

Regularly conduct ad hoc surveys on client satisfaction

Maintain and build close relationships with the necessary service partner contacts

SALES/BUSINESS DEVELOPMENT MANAGER
BCR GLASGOW & DUNDEE,SCOTLAND .UK
January 2008 - January 2010 (2 years 1 month)

Structuring service improvement plans to clientele

Preparing quotes and business plan proposals

Coordinating of strategic client meetings

Monthly meetings with support clients

Weekly review meeting on status of all support contracts

Weekly report documentation from all onsite support team

Regularly conduct ad hoc surveys on client satisfaction

Maintain and build close relationships with the necessary service partner contacts

CUSTOMER SERVICE ADVISOR/INBOUND SALES
SITEL,DUNDEE.SCOTLAND UK
January 2007 - January 2008 (1 year 1 month)

Coordinating of strategic meetings with support team

Weekly review meeting on status of all support calls

Weekly report documentation from all onsite support team

Regularly conduct ad hoc surveys on client satisfaction