Creating awareness of existing/new products to market and facilitating the sales of products by given out points of purchase materials (POP) and minimizing customer complaint.
Responsible for developing and implementing the customer management strategies and the Customer Service Policy of the business. Directs and controls all customer service functions towards the achievement of the company’s sales and customer service objectives. Guarantees that all times Dulux exceeds the expectation of its customers.
Post Held: Raw Material Research Chemist (January 2011-June 2011)
Summary Of responsibility: Responsible for the acquiring and refinement of, knowledge, findings and discoveries in Science and Technology, and translating these into ideas through paints innovation process, new manufacturing techniques, new product/packaging development to achieve competitive edge, gain customer satisfaction and realize Company’s objectives. Continuously analyze current situation in raw material availability, product formulation and manufacturing processes to maintain profitability and competitive edge.
Develop and maintain personal technical expertise through technology scanning, designing and executing experiments, technical problem solving and communicating technical knowledge
Ensures the implementation of policies and systems which will ensure that CAP PLC meets its commitment to product safety for consumers, the safety of operations for employees and the community, and the protection of the environment for all.
Interacts with marketing, customers /consumers as the need arises, assess their needs and translate such through technical interpretation into products and services.
Continuously generate and capture new ideas through the innovation funnel, assessment of their feasibility, processing and developing the ideas and performing initial screening through designing and execution of experiments.
Post Held: Product Development Chemist (2007-December2010)
Summary of responsibilities: Conduct research and experimentation and development of new industrial and heavy-duty coatings and new manufacturing strategies and techniques to help the company achieve competitive advantage, customer satisfaction and the profit objective.
To progress new product opportunities and evaluate developed product options.
Monitor start-up, rollout and improvement of new/existing industrial and decorative coatings, finishes and refinishes and packaging.
Develop new product process and improve existing process and formulations.
To develop customized industrial/heavy duty coatings as requested by customers.
Carry out on the bench periodic competitive evaluation of CAP/ICI decorative industrial/heavy duty coatings against its competitors.
Prompt evaluation of local raw materials substitute sourced by procurement and provides necessary feedback to procurement and the supplier.
Coordinate with quality control department to smoothly transfer the method of QC chemist.
Prepare the quality control protocol and stability - indicating testing summary.
Ensure that technical records, raw materials, packaging and finished products test specification and technical advice notes (TAN) are up to date and available for appropriate use.
Coordinate the training for new intake(s) that passes through the department as well as external technical personnel.
Post Held: Supervisor, Marketing Department
Summary of Responsibilities: Implementing, initiating and evaluating strategic marketing programmes aimed at positively projecting and positioning products as preferred in the market place.
Conduct field sales analysis to determine status of account activity.
Promote the introduction of new products/product mix to identify high - end/low -end markets.
Supervising promotions to improve sales.
In-charge of promotional items/POP materials.
Conduct field sales of products.
Orchestrated special promotions.
Executed trade and customer promotions.
Summary of Responsibilities: Sales of phone accessories, Customer service and marketing.
Sales of mobile/office phones/lines of different network.
In-charge of resolving customer complaints
Marketing the sales of products through posters, fliers and road shows.
Summary of Responsibilities: Checking the thickness and size of polyethylene produced, proper colour separation, analysis of raw materials and packaging specification.
Analyzing the thickness of the polyethylene produced to standard.
Supervising the sampling of packaging materials and analysis of all raw materials.
Preparation of control procedures, worksheets and standard operating procedures.