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Anulika
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Service quality analyst 100 000
Job Type: Full-Time

Education

From 0 to 2008
FEDERAL POLYTECHNIC NEKEDE OWERRI
From 0 to 2005
FEDERAL POLYTECHNIC NEKEDE OWERRI
No added languages

Experience

Service Quality Analyst
Access Bank Plc
June 2011 - Present Day (5 years 9 months)

 Ensuring Bank standards are met across units/ departments by conducting Mystery Shopping Exercise, Ambience Assessment Exercise and Error Rate Assessments.

 Ensuring procedures are properly understood, carried out and evaluated and that process modifications are investigated.

 Monitoring performance by gathering relevant data and producing statistical reports

 Establishing standards of service for customers

 Identifying relevant quality-related training needs and delivering training

 Responsible for Service Monitoring, Assessment and Auditing

 Conducting , Analyzing and Reporting of Customer Satisfaction and Products Surveys