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nicholas
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Solution analyst 100 000
Job Type: Full-Time

Education

From 0 to 2010
UNIVERSITY OF BENIN
No added languages

Experience

SOLUTION ANALYST
ESOFTIES SOLUTIONS LIMITED
July 2012 - January 2013 (6 months)

Solution Analyst.

Project Management

 Manage all eSofties Project.

 Set expected deliverables

 Monitor each project/task daily and generate a weekly report on all projects.

 Provide solution for software development and create a middle ware between programmers and business personnel.

Network Administrator and Security

 Set up local area connection for eSofties.

 Configuration of all system for security (Admin, User).

 Centralized monitoring of all system on network.

 Grant access to applications that require administrative rights.

 Perform system maintenance and provide support for all users.

System Analysis and Design

 Design and document all software design process.

 Modify and update any changes on design specification document.

 Design use cases for new systems and provide support documentation.

Business Process Management

 Set up meetings with 3rd party companies on new solutions

 Liaise with business personal and developers in all integration processes

 Follow up and ensuring correspondences between business personnel and developers.

Business Process Application Development and Administration
ZENITH BANK NIGERIA PLC
June 2011 - Present Day (5 years 10 months)

Youth Service (NYSC) Business Process Application Development, Administration & User/Server Support

Business Process Application Development and Administration.

 Providing 1st and 2nd level support to over 5,000 end users for application and operating systems issues. Handling 40+ technical/critical calls and emails daily and consistently meeting high service standards. Responsibilities:

 Business Process Automation using IBM’s Domino Suite 8+. Developing and deploying web-based workflow applications including, but not limited to, staff performance appraisal, leave handling, equipment tracking and e-product requisition applications. Currently reviewing our business process applications to meet current user needs and server resource optimization.

 Administration and implementation of rules and access controls for users of workflow applications.