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Specialist (new product integration) 500 000
Job Type: Full-Time , open to relocation


From 0 to 2007
Bayero University kano (MBA Finance)
From 0 to 2004
Bayero University Kano (Bsc Business Admin)
No added languages


Carrier Relations Specialist/Account Manager
Globacom Nigeria
October 2011 - Present Day (5 years 9 months)
  • Develop and retain strong working relationship with all carriers to create better rates and consolidate resources to improve the costs of sales for company.
  • Act as an assertive advocate to protect company assets.
  • Serve as internal consultant on interconnection agreements and regulatory obligations.
  • Implement interconnection agreement terms and conditions.
  • Work to lower company cost of sales.
  • Monitors state, local and federal legislative and regulatory actions for their effect upon the company, its customers, and carriers.
  • Escalate legal and regulatory concerns to appropriate departments and outside counsel.
  • Conducts contract internal audits.
  • Reviews contracts and when appropriate, negotiates rates and business issues.
  • Manage tariff structuring and service pricing activities.
  • Resolve carrier problems in a timely and effective manner.
  • Manage the regulatory, operational and reporting functions of doing business as a telecommunications carrier with agencies.
  • Provide input and assist in processes that are in your area of responsibility.
Customer Care Specialist
Globacom Nigeria
August 2008 - October 2011 (3 years 3 months)
  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Obtain and evaluate all relevant information to handle inquiries and complaints.
  • Perform customer verifications.
  • Process orders, forms, applications and requests.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers' accounts.
  • Keep records of customer interactions and transactions.
  • Record details of inquiries, comments and complaints.
  • Record details of actions taken.
  • Manage administration.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions.
Recruitment/Relationship Officer
Glory Educational Services Ltd, Lagos
August 2008 - November 2007 (7 months)
  • Counselling client on Oversea study opportunities
  • Concentrate on articulation of all information regarding various schools we have in all parts of the world in order to become versed and source students for schools.
  • Ensure that the quality of advice is at all time high in other to generate income from all activities
  • Keep up to date records of all client from enquiries.
  • Keep vibrant follow up of client by ensuring that mails and contact are pushed to relevant departments.
  • Preparing client for visa application to different countries of interest.
  • Participation in major oversea study events and exhibitions.
Head, Recruitment and Relations
Glory Educational Services Ltd , Abuja
December 2007 - July 2008 (8 months)
  • Treating all correspondence on the general mailbox of the company.
  • Representing the company in meetings with associated embassies.
  • Visa application and other visa support services
  • Supervising the customer care unit.
  • Schedule training of all staff members at the recruitment office
  • Articulation of all information as well as adequate dissemination of such information to staff.
  • Fully responsible for the protocol of the foreign partners during visits.
  • Effecting proper follow-ups on clients.
  • Counseling and recruiting prospective students for schools abroad.
  • Making a weekly report of my unit activities available to the National Recruitment Manager.