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Specialist (royalty/retention)
Job Type: Full-Time


From 0 to 2005
Lagos State University
From 0 to 2000
Federal University of Agriculture, abeokuta
No added languages


Ag. Showroom Supervisor
Airtel Nigeria Ltd (Bezaleel Cosulting)
June 2005 - Present Day (12 years 1 month)

Conducts health checks to generate trends in Average Revenue per user on Postpaid lines.

  • Churn Prevention on Post and Prepaid lines.
  • Stock management and daily posting via ARMPAAC, RETSELL.
  • Managing all internal operational activities towards effective resolution of subscriber’s issues.
  • Conduct performance reviews and act as advisor to Customer Care Consultants when dealing with difficult situations.
  • Build customer advocacy in the form of touch-point ideas which deliver emotional connections to customers
  • Coordinates the performance appraisal process, ensuring that the Customer Care Consultants have the proper skills for the effective execution of their job function.
  • Ensure that daily/weekly statistics and reports are forwarded to the regional sales Manager.
  • Acts as the contact between the Customer Care Consultants and Management by providing feedback on all issues through the Regional Manager Sales.
  • Communicating new policies or changes in policies to the Customer Care Consultants. Carry out periodic reviews and implement suggestions that improve the efficiency of the team
  • Effectively manage multiple priorities, delegating to team leaders when necessary and general Housekeeping of the shop
  • Responsible for evaluating and resetting existing goals taking into consideration both employee and customer feedback