Performance driven Customer Services Professional with exposure to Client relationship management, strategic planning and customer service.
Proactive, increased branch’s product demand by 98%.
Skilled in improving the level of customer retention within highly competitive market through excellent listening skills.
Proven success leading business development efforts, expanding customer base and increasing revenue potential within the branch.
Cultivated positive and enduring relationships with customers.
Dynamic personality that inspires people to work with me.
Outstanding leadership, interpersonal, planning, organizational, verbal and communication skills.
Good team player. Resilient, proactive, hardworking, reliable and well mannered.
With over four (4) years of Banking and Customer service experience, responsibilities have included but not limited to constant solution to customer demands, processing of transfer payments, processing of clearing Cheques, receipt of Cheques & cash deposits, productivity and quality report writing, vault register recordings, solving IT related issues (both hardware and software) and keeping custody of the Automated Teller Machine (ATM).
Opening and processing of clients’ account and documents.
Ensuring that clients’ need and demands are effectively and sufficiently met.
Proffering good suggestions and creating customer awareness on available products and services
Processing and clearing of cheques.