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Sr. business analyst
Job Type: Full-Time


From 0 to 2006
Computer Science
No added languages


Sr.Billing anaylst
October 2006 - Present Day (10 years 9 months)

Sr.Billing and Charging Analyst.

  • Billing and Rating unit leader.
  • My role in the Global Delivery Center (Excellency Center) based in Cairo is a BSS support technical Unit leader. Our team is supporting many operators OpCoS in MEA region (Zain Saudi Arabia, Airtel Ghana, Airtel Nigeria, Etisalat Nigeria, and Zantel Tanzania). Offering operation configuration and professional services for Telecom Billing systems and RAFM reports.
  • Supporting for Telecom Customer Care and Billing application.

 Manage a team of Billing and Rating.

 Make sure that our team meet the SLA and deliver the service on time.

 Doing consultancy to the team.

 Measure the performance and utilization of the team.

 Distribute the tasks on the team members and follow up with them.

 Review the steps of bill cycles on PROD & UAT servers.

 Review the steps of billing invoice generation for all active subscribers.

 Review sample invoices for all scenarios and promotions requested by business domain.

 Execute the bill review meeting with the client to verify the generated sample invoices.

 Help in developing new SQL procedures & functions and shell scripts for the billing system.

 Follow up on any new code/scripts, CRs, product fix, and new delivery.

 Translate the business needs to a technical wise and make sure that it is implemented correctly on the system by the team.

 Make sure that all system migration process for all new application patches done successfully.

 Manage & perform all new promotions & offers business & technical configuration.

 Review the CDR reconciliation between mediation & rating and rating & billing.

 Make sure that all CDRs cleared and processes in rating servers running smoothly on timely manner. (Charging, duplication check, apply airtime discounting, archiving call details, and aggregation).

 Transition management for each service, and make sure that it is up and running from GDC.

  • Deliver summary/details reports for all function areas of BSS & OSS.
  • Ensure proper-adequate Standard Operation Procedure library (SOP) for all support activities are created and maintained.
  • Make sure that the team solving tickets opened on our working area within the SLA.
  • Analyze, organize, evaluate, manage and follow up change requests.
  • Define and revise procedures for proper operation.
  • Provide performance management and continued integrity and availability of the systems with the cooperation with other department.
  • Responsible to deliver daily Operation for AIRTEL GHANA, AIRTEL NIGERIA, ETISALAT NIGERIA and ZAIN KSA (Rating, Roaming, and Billing).