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Supervisor Retention & Renewal 100 000
Job Type: Full-Time


From 0 to 2003
No added languages


Supervisor Renewal & Retention Outboud Team
Spectranet Ltd
February 2012 - Present Day (5 years 5 months)
  • Collating & monitering daily reports from agents
  • Influencing ensuring daily target is met by implemmenting several parameters
  • Influencing renewal rates positively by creating stategies
  • Innovating new concepts in driving sales
  • Ensuring effective telemarketing is achieved
  • Ensuring periodical training sessions among agents in probing and communication skills
  • Ensuring formal profitable relationship between customers and organization is met
  • Collating special feedback reports from customer as a result in improving service delivery
Call Center Agent
March 2011---May2012 : Airtel Nigeria
March 2011 - November 2012 (1 year 9 months)
  • Attending to subscribers issues and request via phone
  • Activating and reactivating of lines through Tabs application
  • Giving necessary information on products and services via cc interface applications to intending subscribers in person and on phone.
  • Creating orders with Tabs/Minsat application for phones waiting for coupling and replacement.
  • Activation/Deactivating Blackberry device via blackberry broker application
  • Provisioning of wasp services
Customer Service Executive
September 2006 - March 2011 (4 years 7 months)
  • Giving necessary information on products and services to intending subscribers in person and on phone.
  • Issuing numbers and receipt for payment to intending customers
  • Raising customer request for replacement of phones
  • Creating orders on the system for phones waiting for coupling and replacement.
  • Documenting records of sets for replacement/repairs on excel
  • Processing migration of both phone and internet tariff through KFX
  • Entering of NCC”s daily reports on excel
  • Keeping daily records of Customer’s tracking system on excel

Communication Forum (CSB Ikeja Representative)

  • Communicating the demands of the branch to top Management
  • Representing CSB ikeja in Management meetings at the Head Office.
  • Effectively disseminating reports and information from Top management to CSB

Special project (call centre)

  • Making outbound calls to update subscribers information on KFX
  • Telemarketing company’s product and services
  • Changing of tariff plan& adding other services to customers package