UGO
Personal data and contacts will be open only to employers with access to CV database
Supply chain 250 000
Job Type: Full-Time , open to relocation

Education

From 0 to 2001
AMBROSE ALLI UNIVERSITY EKPOMA
From 0 to 2013
NEXT LEVEL PURCHASING ASSOCIATION, SPSM
Languages:
English

Experience

SERVICE DELIVERY MANAGER
EXPEDITORS INT'L (LOS COUNTRY OFFICE)
November 2008 - Present Day (8 years 5 months)

Role: Procurement

  • Receive request to tenders from clients and quote based on the tender request
  • Received purchase orders (PO) from clients based on approved quote sent
  • Processing the PO with the suppliers and ensure it is delivered within given time frame to end users.

Role: Expediting

  • Expediting the delivery of shipment from point of origin
  • Liaising with other department on upcoming shipment include managing Expeditors DDU and DDP accounts.
  • Monitoring of the clearance of shipment with operations team till same is delivered to the final consignee with proof of delivery (POD)
  • Liaising with documentation unit for the processing of FORM M and ensure shipper has been informed of relevant documentation requirement before shipment is for forwarded to Nigeria.
  • Pre-shipment planning and advisory services to ensure that client have all required import permits and the actual clearing and documentation processes.
  • Follow-up with government agencies i.e. Nigeria Export Processing Zone Authority, SON, Nigerian Customs, NAFDAC, Scanning Agencies et al to ensure all approvals are gotten as at when due.
  • Proactively identifying and resolving issues that may affect the agreed delivery schedule.

Role: Service Delivery

  • Service delivery for all Manufacturing and non manufacturing companies e.g Lafarge cement, Laterna Ventures, Eterna Oil, Oando Plc, British Airways, Air France, KLM etc
  • Notifying consignee and follow-up with clearing details and deliveries
  • Meeting with customers and Transporters regularly for service improvement
  • Effective monitoring of service delivery processes, ensure systems methodologies and procedures are followed up by other service delivery Executives.
  • Build and maintain client relationship by planned frequent visits to client sites for service delivery reviews, addressing issues of performance, quality of services.
  • Ensure customer’s specific policies and procedures are documented and available to the operations and finance teams to allow for correct customer experience delivery.
HUMAN RESOURCES CONSULTANT
BRITISH AMERICAN TOBACCO NIGERIA
October 2007 - November 2008 (1 year 2 months)
  • Provide training logistics support.
  • Handle recruitment for new staff
  • Liaise with KPMG, LBS and Profilingonline, Australia to deliver world class trainings ranging from emotional intelligence, Psychometric Evaluation etc for about 250 employees.
  • Process leave requests of 150 staff in different locations each month
  • Handle Medical Benefit Administration; liaising with Health Management Organisations registered with BATN to ensure the provision of adequate health care facilities to staff
  • NYSC, Temporary Staff administration
  • Handle Assessment Centre logistics and support
  • Handle selection and recruitment processes for lower grades recruitment
  • Training analysis and identification of training needs of staff
  • Process Loan facilities for employees and liaise with the banks
  • Worked on team projects
  • Organized Coaching circles for 30 managers
  • Organized an Assessment Centre for High calibre management recruitment
  • Focus Group sessions for 150 staff and 5 HR Partners
  • New staff induction
  • Organized Team Leaders Development Workshop for 30 employees

Additional information

About Me

Recently completed a supply chain course and awarded Senior Professional in Supply Management.