Managed different aspect of information technology at HAS, including but not limited to:
Installed and maintained Windows, creating and maintaining user accounts in Active Directory and Exchange 2007, and installing all necessary application software.
Performed backup/recovery, performance tuning and security for workstations, servers and data.
Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network capacity needs.
Troubleshoot system and network problems, diagnosed and solved hardware/software faults.
Administered all local and remote server backups with Veritas Backup Exec.
performed all levels of hardware and software systems support for computers, laptops, printers, scanners and other hardware devices.
Created user manuals and provided technical support sessions for new employees.