§ Maintaining user ID security profiles, managing user accounts and controlling and monitoring user access to the database
§ Reference codes administration (creating new codes which are used by all system users)
§ Maintaining the database definition layer and Generating PL/SQL reports (Oracle Discoverer)
§ Acting as a focal point for operator’s super users
§ Conducting application fault diagnosis of the Vantage OSP system
§ Generating and running PL/SQL commands for loading data unto the system from flat files
§ Performing daily system and database monitoring, verifying the integrity of all server and Vantage Application resources, systems and key processes, reviewing system and application logs.
§ Performing regular security monitoring to identify possible intrusions
§ Planning for recovery and backup of database information by conducting periodical backup operations
§ Performing database backup and recovery operations when required
§ Defining internal procedures and attending user group meetings
§ Monitoring and optimizing the performance of the database and web application
§ Writing up change requests, implementing and testing system upgrades; and modifying the database structure as necessary
§ Maintaining the content of the system’s supporting web portal
§ Providing a facility to respond to oil and gas workforce data protection act queries
§ Working with all the companies (oil operators, service companies, etc.) to deliver a customer focused service
§ Liaising with software vendors and the Application Service Provider (ASP) as appropriate
§ Monitoring and optimizing log shipment to the Disaster Recovery site
§ Managing entire testing process i.e. Vendor Testing, System Testing and User Acceptance Testing
§ Vantage POB User Training
Ensuring effective performance monitoring and management of information through the efficient use of workforce management applications, to inform the delivery of cost effective services that maximise customer satisfaction. Proficiently analyzing business trends for effective forecasting, planning, and scheduling of business resources within the CSC to manage client contracts and ensure effective service delivery.
§ Establishing and maintaining a Performance Management Framework for the efficient use of resources within the CSC
§ Driving up standards and informing service reviews by setting performance benchmarks and effectively communicating this to all relevant parties
§ Maintaining reliable and accurate data for identified KPI’s while ensuring responsible deployment of operational resources
§ Analysing CSC data using pivot tables and other data analysis tools to produce periodic reports for monitoring performance and trends against agreed targets
§ Managing the Workforce Management Application- Open Wave- Shift Track Plus 126.96.36.199 for effectively planning, monitoring and allocating business resources.
§ Managing new releases and maintaining detailed reports of incidents raised for the WFMA; negotiating resolutions for incidents
§ Producing improved schedules and accurate forecasting based on historic data and past performance patterns
§ Compiling daily, weekly and monthly call statistics and performance reports.
§ Monitoring and reporting on current and expected variations in call volumes and staffing resources
§ Analysing scheduling requirements to create resource plans
§ Liaising with internal and external customers to ensure professional service delivery and the achievement of KPI’s
Proactively managing the processes linked to permanent offer placements into Barclay’s Bank by checking-off approval matrix through high-level support and management of the Applicant Tracking System. Consistently collaborating and working directly with candidates, internal teams, and third party suppliers for efficient management of contract and extension offer data; closing off as last approver.
§ Provision and distribution of permanent contracts to relevant business areas
§ Coordinating with client services team to confirm verbal offers
§ Validating the compliance of candidates’ ID&V and forwarding documents to the approving body
§ Managing queries around offer related processes in an effective and timely manner, escalating where necessary
§ Processing candidate and third party data using various in-house software applications (Taleo, SIFT, SAP)
§ Closing requisitions for temp to perm offers and ensured the accurate and secure filing of all contractual and classified information for full data protection compliance
§ Forwarding candidate data to the Pre-employment screening body (PES) for final approval
§ Building strong working relationships between all parties, ensuring they are continually appraised and updated
§ Providing administrative support in other areas and worked on adhoc client projects as required
§ Supporting the rest of the team on an ongoing basis and worked as part of the team to achieve targets and goals
Successfully managed the voice and data services for 8 key accounts in the financial sector. Provided consistent customer support and increased revenue with a strategic approach to relationship management. Generated new business and secured high turnover from existing accounts.
§ Establishing & maintaining effective long-term business relationships with clientele
§ B2B marketing (of Wired/Wireless data solutions, voice services, and other e-business solutions)
§ Interfacing with subscriber and technical support on the completion of link awards and repairs of faulty links.
§ Monitoring link performance and generated quarterly link availability reports for customers
§ Reconciling accounts and applying effective procedures for debt recovery and credit control
§ Establishing SLA terms of agreement and collaborating with the legal department for sign-offs
§ Compiling and analyzing data from daily relationship manifests and using them in making presentations to executive management and clients
§ Collaborating with the billings department for the generation and distribution of monthly/quarterly bills
§ Organizing and attending client management meeting