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VICTORIA
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TOP MANAGEMENT POSITIONS 900 000
Job Type: Full-Time , open to relocation

Goals

RESULT DRIVEN AND EXCELLENCE DELIVERY

Education

From 1997 to 2004
UNIVERSITY OF CALABAR
PURE AND APPLIED CHEMISTRY
Degree
From 2003 to 2004
LAGOS CITY COMPUTER COLLEGE
DIPLOMA IN COMMUTER PROGRAMIMG
Diploma
From 1987 to 1991
BAPTIST GIRLS HIGH SCHOOL
SENIOR SECONDARY SCHOOL CERTIFICATE
High School (S.S.C.E.)
From 1981 to 1986
SAINT PETER AND PAUL PRIMARY SCHOOL
FIRST SCHOOL LEAVING CERTIFICATE
Other
Languages:
English Fluently

Experience

GROUP FACILITY MANAGER
LANDMARK AFRICA GROUP
November 2013 - August 2015 (1 year 10 months)
Lagos
LAGOS
As the Group Facility Manager to a global organization, I had the responsibility to ensure that developments owned or managed by the Company was maintained to a standard in keeping with Grade A developments with a view to attracting and retaining blue chip corporates as tenants. I also was obligated to effective leadership and management in the growth of the Company’s conglomerates, playing substantial role in making the Company a major player in real estate facility management business by: -Creating and maintaining values -Creating and sustaining a cost efficient and effective means of providing services -Creating and establishing processes, procedures and systems -Managing tenants, external facility manager and other stakeholder relationships -Managing cost, cash flow and budgets Key Responsibilities: -Establishing and maintaining corporate interface by providing strategic and operational regular updates and reports -Determining the scope of facilities management services required for the Group owned buildings -Overseeing in the negotiations of external FM contracts -Monitoring FM’s to ensure they meet agreed KPI’s and SLA’s .Ensuring smooth handover of buildings to external Facilities Manager. -Ensuring all relevant building contracts and Operations/Maintenance manuals are made available to FM -Ensuring all certificates required for occupying the buildings in place, including all government regulations . -Keeping records of all relevant building floor plans etc. -Reviewing FMs diesel management processes -Ensuring all FMs have appropriate policies are in place for HSE. -Ensuring appropriate FM Operations Accounts are in place for each building -Ensuring appropriate insurance policies are in place. -Managing building asset registers -Monitoring completion of building snagging -Responding quickly and appropriately to client emergencies/urgent issues when escalated -Co-coordinating client move in and fit out liaison
GENERAL MANAGER, OPERATIONS
LANDMARK VILLAGE EVENT CENTRE
December 2011 - December 2013 (2 years 1 month)
Lagos
LAGOS
POSITION: General Manager, Events & Operations. I had the obligation in my capacity as the General Manager Events & Operations to maintain a Grade A event Centre and event management by providing effective leadership and management skills to the growth of the organization. I had the overall responsibility to: -Development, production and delivery of projects from proposal right up to delivery. -Organize and delivering of events at various locations timeously and within budget -Setting, communicating and maintaining timelines and priorities on every project -Communicating, maintaining and developing client relationships -Managing supplier relationships -Managing operational and administrative functions to ensure specific projects are delivered efficiently -Providing leadership, motivation, direction and support to your team -Travelling to on site inspections and project managing events -Being responsible for all project budgets from start to finish. -Ensuring excellent customer service and quality delivery -Ensure utmost client satisfaction at all times -Clean, keep, repair, redecorate ,renew, paint, maintain the Marquee -Tend and keep tidy and to plant such flora as appropriate to the areas -Supply, maintain, renew and repair fire fittings equipment in the Event Centre -Ensure the provision of a consistent supply off water to the Event Centre -Maintain, clear and dislodge the septic tank as required -Run periodic inspect service , maintain all apparatus, plant, machinery, Generators, Air cool systems etc -Provide security arrangements as may be deemed necessary to protect the Event Center vandalism, theft, damage or unlawful occupation within and during events. -Ensure compliance with the event Centre policy and meet acceptable standards which shall be in line with the best industry standards -Promote and secure bookings for the Event Centre -Maintain asset register including equipment, fixtures and fittings etc
CENTRE MANAGER
LANDMARK SERVICED OFFICE
November 2009 - December 2010 (1 year 2 months)
Lagos
LAGOS
POSITION: Centre Manager Operations: I was responsible to oversee the activities of the Serviced and Virtual office services in a high level manner. I was expected to provide effective leadership and management in growth of the business with a view of playing substantial role in making the Company a major player in serviced and virtual office worldwide by: - Creating and maintain values - Creating and maintain new revenue streams - Creating and establishing processes, procedure and systems - Establishing and maintain corporate interface to clients Key responsibilities: - Maintained 90%occupancy rate in serviced office - Ensured a minimum of 2%of revenue was derived from facilities income - Disciplined cost control, ensuring administrative cost do not surpass 10% of revenue. - Liaised with Legal Department to ensure compliance with local laws and regulations are in place. - In charge of all Centre activities - Introduced effective work platform across all centers - Trained all Centre Mangers on operational procedures - Head of Human resource & development - Ensured clients were satisfied and had value for their money - Simplified the customer service processes based on customers’ needs and assessment - Enforced safety standards and procedures
DEPUTY CENTRE MANAGER
CHASE EXECUTIVE BUSINESS LIMITED
February 2007 - October 2009 (2 years 9 months)
Abuja
ABUJA
POSITION: Deputy Centre Manager: Key responsibilities: - In charge of the overall activities of the Centre - In charge of all enquiries - Followed-up on clients signing on processes - Managed clients confidential documents - Compilation and collection of client renewal and admin charges on a monthly basis - Ensued all payments were duly made by clients - Ensured clients satisfaction and valued service - Sent operational reports to the head office in Lagos - Handled all office maintenance issues - Identified structural issues and followed up on facility manager for maintenance - Drove sales and marketing - Constant Supervision and training of staff and clerical workers - Attended corporate functions - Maintained serene work environment - Conducted interviews and recruitment - Managed clients expectations

Additional information

Referees
On request
Certificates, Courses, Trainings
SPECIALTIES Within these years of experience, I have demonstrated exceptional proficiency in: -Facility Management -Project management -Serviced and Virtual office management -Operational management ‘Implementation of processes and procedures’ -Customer service management -Human Resource Management -Staff empowerment programs’ hands –on training/mentoring’ -Event Centre Management/ Event management -Real Estate management -Joint venture management and obligations -Logistics management
About Me
PROFILE: Victoria Adigwe graduated in 2002 with a Bachelor of Science degree in Pure and Applied Chemistry from the University of Calabar Cross-River state-Nigeria Started her career after the National Youth Service Corps (NYSC) in 2004 with Toland Chemicals Nigeria Limited a sub-contractor to Nigerian Bolting Company where she functioned as an Admin staff. She joined Mebik Pharmaceuticals Nigeria Limited in November 2006 as a start-up Marketing Executive. In March, 2007 she subsequently joined Chase Executive Business Services Nigeria Limited, (Virtual and Serviced office business) in Abuja as the Centre Manager where she managed and coordinated the Abuja office. In 2009, she joined Landmark Virtual Office Nigeria Limited as the Centre Manager Operations. Having recorded a remarkable achievement in Centre Management with an operational excellence awards in 2009, she was transferred to Landmark head office to institute operational management procedures. With recorded success in 2010, she won the CEO’s award for positive contribution and staff of the year nominee in Ghana. With this measure of success, in 2012 she gained promotion as the General Manager Operations in Landmark Village Event Centre located in Victoria Island-Lagos. In May 2014, she assumed the position as the Group Head, Facilities Manager Operations, across all Landmark properties. Victoria Adigwe is a highly experienced customer service and operational management expert and has obtained some executive courses which have spanned her through a number of job functions. SPECIALTIES Within these years of experience, Victoria Adigwe has demonstrated exceptional proficiency in: - High impact Facility Management - Serviced and Virtual office management - Operational management ‘Implementation of processes and procedures’ - Customer service management - Human resource management - Staff empowerment programs’ hands –on training/mentoring’ - Event Centre Management/ Event management - Project management - Quality Assurance management - Real Estate management - Joint venture management and obligations - Logistics management - Strategic Marketing