SANDRA
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Team Assistant 80 000
Job Type: Full-Time

Education

From 0 to 2007
UNIVERSITY OF NIGERIA ENUGU CAMPUS ENUGU
From 0 to 2000
MAYFLOWER SCHOOL IKENNE-REMO OGUN STATE
No added languages

Experience

Contact Centre Representative
Spanco Channel BPO Ltd (Airtel Nigeria, Abuja)
November 2010 - (6 years 7 months)
  • Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
  • Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
  • Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
Customer Service Officer
Asher-Integrale Nigeria Mushin, Lagos
May 2009 - December 2009 (8 months)
  • Attending to all incoming calls from prospects and customers
  • Dealing with customer enquiries and complaints efficiently
Retail/Electronic Banking Officer (NYSC)
Ecobank Nigeria Plc, Lagos
March 2008 - March 2009 (1 year 1 month)
  • Marketing products and services to potential customers.
  • Treating ATM debit card and credit card request.
  • Processing SMS Alert and Electronic statement Alert.
  • Assess queries and complaints and initiating appropriate follow-up actions.