Contact Centre Representative
Spanco Channel BPO Ltd (Airtel Nigeria, Abuja)
November 2010 - (6 years 9 months)
- Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
- Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar