CHINYERE
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Team Assistant
Job Type: Full-Time

Education

From 0 to 2002
AHMADU BELLO UNIVERSITY,SAMARU ZARIA
No added languages

Experience

RELATIONSHIP OFFICER AND TEAM LEAD SMALL AND MEDIUM ENTERPRISE,RETAIL BANKING GROUP
BANK PHB (KEYSTONE BANK)
August 2008 - February 2010 (1 year 7 months)

1.Coordinate the retail team

2.Train team on bank products and supervise regular operations

3.Train sales staff on methods for improving and increasing sales on regular basis

4.Develop business plan and ensure targets are achieved

5.Weekly/Monthly/Quarterly/Yearly report

6.Relationship management of big clients

7.Monitoring of consumer finance facilities

8.Conduct market reconnaissance for the marketing strategy

9.Map the target sales potentials

FRONT DESK OPERATOR
MTN NIGERIA TELECOMMUNICATION
May 2006 - August 2008 (2 years 4 months)
  • TO EFFECTIVELY HANDLE ALL CONTACTS WITH THE SUBSCRIBERS AND ENSURE THAT SERVICE NEEDS ARE ASSESSED AND IDENTIFIED
  • TO DELIVER HIGH LEVEL CUSTOMER SERVICE,GIVING SOUND RESPONSE TO INQUIRIES,ANSWERING AND SCREENING TELEPHONE CALLS WHILE ADHERING TO SET STANDARDS
  • RESPONSE TO CUSTOMER QUERIES AND REQUESTS ON NON-TECHNICAL ISSUES
  • TO COMPILE CUSTOMER INQUIRIES AND COMPLAINTS BEYOND RESOLUTION TIME AND ABILITY TO FORWARD SAME TO THE SUPERVISOR
  • MANAGING AND DOCUMENTING MAILS