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GLORY
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Team lead customer service
Job Type: Full-Time

Education

From 0 to 2004
IMO STATE UNIVERSITY (MSc)
From 0 to 1999
RIVERS STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY (BSc)
No added languages

Experience

BRANCH HEAD OF OPERATIONS/CUSTOMER SERVICE MANAGER
FIRST CITY MONUMENT BANK PLC
August 2007 - Present Day (9 years 11 months)

Supervising operations staff in:

customer service unit,

cash and tellering

funds transfer/clearing

admin/security

branch brand mgt

CUSTOMER RELATIONSHIP MANAGER
AFRIBANK PLC (MAINSTREET BANK PLC)
March 2003 - August 2007 (4 years 6 months)

Responsible for:

Customer account management

Introducing bank's product and services to customers

helping customers choose appropraite product/service to meet their needs

monitoring customer's business growth

funds management

ensuring customers'expectations are exceeded