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COLUMBA
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Team lead customer service
Job Type: Full-Time

Education

From 0 to 2004
UNIVERSITY OF CALABAR, CALABAR
No added languages

Experience

HEAD, CUSTOMER SERVICE
ECOBANK NIGERIA PLC
September 2006 - February 2012 (5 years 5 months)
  • CUSTOMERS’ ACCOUNT OPENING AND CLOSURE.
  • INTERFACING WITH CUSTOMERS, RECEIVING COMPLAINTS AND PROFFERING RESOLUTIONS
  • CUSTOMERS’ CHEQUE BOOK ISSUANCE.
  • ISSUANCE OF ACCOUNT STATEMENTS TO CUSTOMERS.
  • COLLECTION OF CARD REQUESTS, PROCESSING AND ISSUAING OF CARDS.
  • RERIODIC REVIEW AND UPDATE OF ACCOUNT OPENING FILING SYSTEM.
  • PREPARATION OF CAUTION NOTICES
  • PROCESSING STOP PAYMENT ORDER/ LOSS OF CHEQUE BOOK (ACCOUNT BLOCKING)

Other functions as may be assigned by the Head of Operations