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Team lead, customers complaint/reconciliation unit 6 500 000
Job Type: Full-Time , open to relocation


From 0 to 2012
Imo state University, Owerri, Imo State
From 0 to 2000
The Polytechnic, Ibadan
No added languages


Team Lead, Customers Complaint/Reconciliation Unit (Internal Control)
Wema Bank Plc
November 2009 - Present Day (7 years 9 months)
  • Review of customers’ complaints/claims bankwide, involving excess charges claim and others.
  • Conduct investigation into customers’ complaints/claims in line with the Bankers Tariff/CBN Guide to Bank Charges, CBN Circulars and Guidelines.
  • Arrange and conduct an all-party meeting (involving customer and Consultants) to create an avenue to relate and defend the Bank’s position.
  • Discuss and negotiate final outcome of review with customer/Consultant with a view to obtaining their acceptance/concurrence and resolving matters amicably.
  • Respond to queries from CBN and Bankers Committee (Sub-Committee on Ethics & Professionalism) on matters relating to alleged excess/abnormal charges on customers’ accounts.
  • Represent the Bank at Banker’s Committee (Sub-Committee on Ethics & Professionalism), Court and CBN to defend the bank as regards customer’s complaints.
  • Relate with the Bank’s Solicitors on accounts in litigation due to excess charges and other claims.
  • Involvement in drafting of the Bank’s manual for charges.
  • Advising the bank on appropriate charges in line with the CBN Guide to Bank Charges.
  • Relate with Remedial Asset Mgt. Group to determine outstanding principal on customer’s facility for waiver consideration
  • Reconciliation of customer’s accounts to determine the genuineness of complaint, usually excess charges claim.
  • Make necessary recommendation to management based on findings.
Loan Review/Monitoring Officer - Enterprise Risk Management (Lagos Island Regional Office)
Wema Bank Plc
September 2009 - November 2009 (3 months)
  • Carrying out periodic review of the region’s credit portfolio to determine their performances.
  • Conduct Credit examinations on branches under the region (about 20 branches).
  • Prepare detailed credit reports for management
Credit/Relationship Officer - Corporate & Investment Banking (Head Office)
Wema Bank Plc
March 2005 - September 2009 (4 years 7 months)
  • Appraisal of Credit Facility requests of N500M and above.
  • Packaging of Credit Facilities.
  • Management/Monitoring of Credit Facilities granted to ensure their performance.
  • Rendering of periodic performance reports on credit facilities
  • Relationship Management/Marketing.
  • Credit Customers’ account reconciliation.
  • Review of facility account performance.
  • Monitor customers’ electronic fund transfers with the Treasury Dept., following up with customers’ LC bid results etc
  • Preparation of the Bank’s weekly Import Finance Facility (IFF) Report.
  • Working knowledge of International Operations – Forms M & A; Letter of Credit, Bills for Collection, etc
Branch Operator
Wema Bank Plc
July 2002 - March 2005 (2 years 8 months)
  • Head, Accounts & Adm. (HAA)
  • Customer Service Team Leader (CSTL)
  • Vault Officer
  • Customer Service Officer (CSO)
  • Head of Teller (HOT)
  • Account Officer (AO)
  • Tellering
Accounts Officer/Coordinator
Resonant Centre For Education
July 2001 - July 2002 (1 year 1 month)
  • Bank Reconciliation
  • Preparation of accounts up to final accounts level
  • Coordination of subject classes

Additional information

About Me

Key Strenght:

Highly numerate; Dedication to work; Versatility; Ability to work with little supervision; Attention to details; Good Reconciliation Skill; Fast learner; Honesty.

Computaer Skill:

·MS Word

·MS Excel

·Power Point

·Microsoft Outlook

·Globus Banking Package

·Core Banking Application (Finacle)

·Peachtree Accounting Package