FREDRICK ANOM
Personal data and contacts will be open only to employers with access to CV database
Team leader, customer service mandate
Job Type: Full-Time

Education

From 0 to 2005
ABIA STATE UNIOVERSITY
From 0 to 1996
AKANDE DAHUNSI MEMORIAL HIGH SCHOOL IKOYI LAGOS
No added languages

Experience

CASH OFFICER/ECHANNEL SUPPORT OFFICER
SKYE BANK
April 2009 - Present Day (8 years 2 months)
  • Holds key to the vault, manages daily cash levels in the vault and ensure branch Cash requirements are met
  • Monitor inter-branch cash movements / requirements
  • Ensure cash requirements at the teller point are adequate
  • Authorise Customer Care Officer’s (CCOs’) transactions above limits
  • Ensure adherence to all control procedures relating to cash movement
  • Verify proper documentation/accounting entries to reflect cash movement
  • Ensure proper documentation and verification of all CCOs’ and vault transactions
  • Monitors CCOs’ till balances and provide funds as appropriate
  • Ensuring CCOs’ cash in till exposure is within approved insurance limit
  • Monitor movement of customers in/out of the bulk room for security purposes
  • Ensure all accounts /CCOs are balanced at the end of the data
  • Organise evacuation of excess cash in vault
  • Correspondence and follow up on ATM issues for branches
  • Spooling and Reconciliation of ATM General Ledger for branches
  • Monitoring offline,LowCash,Cash jamb on all ATM machines
  • ATM Deployment,Configuration and management
  • Adequate documentation (reporting) for all implementation and support on new ATM
CUSTOMER SERVICE OFFICER
SKYE BANK
March 2008 - April 2009 (1 year 2 months)
  • Customer service officer
  • Attend to all customer enquires promptly
  • Verification of signature
  • Opening and Closing of customers account as required
  • Execute sale for all Customer banking product of the bank
  • Database management
  • Carrying out of customers survey and feedback
  • Deliver efficient and quality customer service consistently
  • Processing of standing order mandates
  • Resolving customer issues and complaints on service related matter
  • Printing and mailing of account statement to customer
  • Correspondence follows up on customer’s mandate
  • Ensuring cleanliness and orderliness of work environment
TELESALE/QUALITY ASSURANCE CO-ORDINATOR
MULTICHOICE NIGERIA LIMITED
January 2008 - March 2008 (3 months)
  • Sale/marketer
  • Acquainting customer with company’s product and package
  • Correspondence and follow up on client
  • Compilation of weekly sale
  • Outbound calls on all churn customers
  • Calls monitoring between internal and external customers
  • Managing the future of the organization through marketing & service provision
CUSTOMER SERVICE REPRESENTATIVE
MULTICHOICE NIGERIA LIMITED
March 2006 - January 2008 (1 year 10 months)
  • Customer service representative
  • Interfacing with customer via phone
  • Capturing of new enable (subscribers)
  • Information dissemination, programming and technical billing
  • Rendering technical assistance to customers online
  • Resolving billing queries
  • Advertising brand products & service of the company
  • Providing business solution to meet the need of customer
  • Arrears & bad debt management /database clean up
  • Collating of journal to be forward to credit control
  • Compilation of various bank payments for other CSR
  • Managing the future of the organization through service provision
  • Online re-activation, re-authorization & disconnection (if necessary of customer DSTv

account)