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Mark
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Team leader, customer services 2 040 000
Job Type: Full-Time

Education

From 0 to 2012
Ladoke Akintola University of Technology, Ogbomoso
From 0 to 2005
University of Ilorin, Ilorin
No added languages

Experience

Head, Customer Service
United Bank for Africa Plc
December 2005 - Present Day (11 years 4 months)

 Attending to customer’s complaints / enquiries.

 Giving account balances to account holders on request.

 Automated Tellering Machine (ATM) Custodian.

 Prospecting good and proficient customers for the bank.

 Managing and maintaining existing customers of the bank.

 Providing customers with detailed information of the bank’s new

products.

 Working within the scope of the bank’s policy.

 Opening and closing of accounts.

 Customer’s cheque management services.

 Issuance of counter cheque and loose withdrawal slips

 Reactivation of inactive and dormant accounts

 Internet banking services.

 Statement rendition and printing of off cycle statement

 Carrying out of stop payment and standing order

 Receiving and processing of customer instruments & Instructions

 Attending to customer’s complaint & related service issues.