Excellent Customer Service Orientation, courtesy and tact.
Proven technical and troubleshooting skills.
Excellent Communication skills.
Attention to details and able to multitask
Ensure that enquiries/requests/complaints/are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
Adhere to escalation procedures. Responds to escalated and major incidents in a timely fashion
Performs timely response to enquiries, categorizing, prioritizing and dealing with the full range of problems, only escalating those which need specialist or management attention
Monitoring and reporting on status of Network Infrastructure, hardware and software.
Undertaking site visits to resolve persistent or high impact problems.
Performs shift duty management and ensures smooth Help Desk operations during the shift.
Rendering of Technical Support to all our client via phone while ensuring service levels are met.
Vsat site survey for KU and C-Band, Antenna pointing, Modem configuration and Remote site BER correction.
Coordinating Vsat Installation and site supports, and forwarding reports to NETWORK MANAGER.