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olusegun
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Technical support staff 150 000
Job Type: Full-Time

Education

From 0 to 2008
lagos state university
No added languages

Experience

technical support staff
linkserve nig ltd
November 2011 - Present Day (5 years 4 months)

SKILLS

 Excellent Customer Service Orientation, courtesy and tact.

 Proven technical and troubleshooting skills.

 Excellent Communication skills.

Attention to details and able to multitask

DUTIES

 Ensure that enquiries/requests/complaints/are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.

 Adhere to escalation procedures. Responds to escalated and major incidents in a timely fashion

 Performs timely response to enquiries, categorizing, prioritizing and dealing with the full range of problems, only escalating those which need specialist or management attention

 Monitoring and reporting on status of Network Infrastructure, hardware and software.

 Undertaking site visits to resolve persistent or high impact problems.

 Performs shift duty management and ensures smooth Help Desk operations during the shift.

 Rendering of Technical Support to all our client via phone while ensuring service levels are met.

 Vsat site survey for KU and C-Band, Antenna pointing, Modem configuration and Remote site BER correction.

 Coordinating Vsat Installation and site supports, and forwarding reports to NETWORK MANAGER.