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17 June

Training Communication Specialist

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City:
Outside Nigeria
Salary:
Job Type:
Full-Time
Experience:
5 years

Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. About Ariba...
Do you want to work for a company that is changing the nature of business by transforming business connections into smart cloud-based collaboration? We do this by delivering an unsurpassed experience to our customers, buyer and sellers, and we are looking for a team member to help take customer experience on the Ariba Network to the next level.
Global commerce today requires much more than scanning or faxing key documents such as purchase orders, invoices, and payment remittance. For better commerce, you must establish real time electronic collaboration with your entire supply base on a global level, so you can dramatically compress the invoice and payment processing cycle, comply with contracts and regulations, achieve working capital breakthroughs that lower supply chain risk, and more. But few organizations can effectively target and onboard thousands of global suppliers. Ariba has this expertise, with outsource-service capabilities and self-service tools to automate the enablement process for any supplier anywhere in the world. We can help you match your vendors to existing Ariba Network suppliers and onboard new suppliers, or provide tools for you to manage the process on your own.

JOB OVERVIEW:
The Communications Specialist supports the mass enablement of suppliers onto Ariba’s Quadrem Network for Buyer Customers and identifies new ways to communicate with sellers in a digital age to build and strengthen our Network customer base. The Communications Specialist works closely with and under the direction of the Network Operations Manager. The Communications Specialist will execute ongoing email marketing campaigns to migrate suppliers onto the Network. This role involves some day to day email and telephonic interaction with suppliers. Part of the responsibility of this individual in the enablement process will include the setup and coordination of Virtual Summits from a presales and training perspective. The Communications Specialist will also ensure the continuation of the Quarterly Supplier Newsletter and online business collateral. This role will work with cross functional teams to support the requirements of the Ariba growth strategy and provide administrative support as required to achieve requisite regional revenue targets.

ESSENTIAL DUTIES & RESPONSIBILITIES:  Acting as a Fully Operational Back-up trainer for current Enablement Projects.  Managing the digital communication strategy for Mass Onboarding campaigns.  Reporting associated with digital campaigns  The setup and coordination of Virtual Summits and in some cases hosting the Summit  Responsible for all associated administration and reporting associated with Virtual Summits, including the invitations; co-ordination of speakers and other participants; as well as attendance reporting for internal stakeholders  The collation of articles from the various internal sources for the newsletter and will be responsible for the quarterly release to the network community  Knowledge of the Quadrem Network and Ariba Network environments and associated solutions  Adept at appropriately escalating issues within and across teams

MINIMUM QUALIFICATIONS:
Education / Experience  Minimum of five years of experience in a training delivery, sales, presales or marketing role, dealing with internal and external parties at all levels  Experience within a fast paced, target driven environment. Face to Face contact with Decision-makers in Strategically assigned Companies  Sales Experience in a business to business environment as well as knowledge of Supply Chain or procurement solutions will be advantageous.

Skills

CUSTOMER FOCUS - Seeking to understand a client/customer's business and learn more about their personal drivers and motivators. Aligning business practices and activities with customer needs and expectations for service. Helping his/her direct reports and others to value customer feedback and continuously improve customer service.

ORAL COMMUNICATION - Speaking in a clear voice and presenting thoughts, ideas, and concepts in a logical and easy to understand manner. Using appropriate grammar, vocabulary, and sentence structure. Using a suitable tone and volume based on the nature of the situation. Expressing complicated or highly technical thoughts, expectations, ideas and intent effectively and concisely. 

ATTENTION TO DETAIL - Taking great care to ensure all aspects of work are completed correctly, developing effective methods for tracking specifics, and checking the quality of one’s work in order to ensure accuracy. Identifying mistakes and correcting them before they cause major problems.

CONTINUOUS LEARNING - Increasing Knowledge and skill when circumstances call for additional learning. For example: Attending formal training programs; On-the-job learning that never stops.

SAP'S DIVERSITY COMMITMENT To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis. Additional Locations: No Selection


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