1. Identify Training needs for Customer Care department.
2. Design training plans for the department and other departments within the company.
3. Develop Training content for divers training for the company.
4. Implementation of training designs, organization and facilitation.
5. Evaluate trainings using evaluation tools
6. Preparation of reports for management.
7. Develop quick reference materials (Troubleshooting guides and frequently asked questions) for the call centre and shop executives
8. Mystery calls / Mystery shopping
9. Conduct Periodic knowledge Checks
10. Facilitator and Coordinator: Refresher Training Courses for staff of the Call Centre and shop (Gloworld) nationwide and abroad.
11. Class Coordinator/Facilitator New Employee Orientation (NEO)Programme.
12. Data Services facilitator/instructor for Customer Care and Sales Department
13. Provide knowledge support for Different Helpdesks in the call centre (Blackberry, 3G H.S.I, High Networth Individuals)
14. Conducts User Acceptant Tests for new products on the Globacom Network.
15. Conduct Surveys & Research Organize.