Fleet Incident Reporting/Fleet Officer
MTN Nigeria Communications Limited
March 2005 - Present Day (12 years 5 months)
To plan, direct and co-ordinate the operation of the good vehicle fleet.
To lead and manage staff within the Fleet Department including dealing with grievance, disciplinary, capability and absence issues
Ensure that the fleet complies with current legal requirements.
To review & report scores regularly and correlate maintenance failures and driver infringements to score; thereafter to act to correct.
Ensure that vehicles are maintained in optimum condition from delivery to disposal in order to comply with legislation.
To ensure cost effective maintenance operations focusing on obtaining maximum fleet availability and legal compliance.
Continually review and audit the quality of maintenance supplied by external service suppliers, correcting where necessary whilst highlight key issues to senior management.
To ensure operating centre’s do not breach margins for vehicles.
To monitor & report MOT pass rates and proactively respond to any MOT failures.
To be responsible for the specification in line with operational needs of new fleet and disposal of redundant vehicles.
To advise the operation on the correct operation of vehicles.
Ability to encourage, motivate and direct others to achieve Company goals.
To make an adequate quick respond and process the repair claim through MTNN internal Insurance unit for the vehicles that involved in an accident/incident.
To oversee fleet vehicles related issue across the nation.
Following up with MTNN Insurance unit for approval of repairs for all related vehicles in which claims has been registered with insurance upon completion of insurance claim form and estimate of repairs.
To file the processing claim forms accordingly to assist Insurance auditing team once requested.
To liaise with government agencies such as FRSC, VIO, LASTMA, NPF etc on the release of MTN vehicles which have committed/arrest for related by government agencies.
File the copy of acknowledged payment paid to various garages on the repair of accidental vehicles etc.
To review the preceding accident reports submitted by drivers, vehicle assignee and security and dept and refer necessary cases to Accident Review Committee for review.
To create a new thinking in the minds of staff/contractor in their attitude towards the use of company’s assets.
To ensure that staff/contractors take responsibility of whatever company’s asset in their possession.
An investigative sitting and not a disciplinary committee, whose main interest is to bring out all necessary facts, provide a detailed report of the incidence and make recommendations.
The report of the panel will go to National Accident Review Committee for further deliberation etc.
Oversees the regular and preventive maintenance of a company's fleet equipment and has supervisory authority over skilled fleet mechanics.
Qualify and quantify information from Fleet sources, such as helpdesk, dispatchers, drivers, employee data sources, and other personnel information in support of compliance obligations.
Develop logs and maintain necessary record of reports and other documents that are received and distributed through the business..
Perform complex data analysis to support ad-hoc and standing customer requests.
Develop a live database for the business to incorporate acquisition and retention of vehicles in the MTNN fleet.
Manage Fleet Management System Applications.
Compile and prepare a periodic report of fleet activities as required.
Ability to prioritize and deal effectively with a number of tasks simultaneously
Decisive and action oriented/ decisive and results-driven/ Determined and decisive
A "can-do" attitude, with the ability to build trust and credibility with managers and employees
High energy and drive, strong organizational and administrative skills
Ability to handle multiple projects simultaneously in a fast-paced and dynamic environment
Proactive with a strong focus on success
Ability to follow through and deliver concrete results
Entrepreneurial and pro-active
Ability to identify and develop opportunities
Self motivated and focused
Energetic performer with an upbeat, positive attitude/
Enthusiastic learner, eager to meet challenges
Active and dynamic approach to work and getting things done
Ability to make decisions, be accountable, meet/exceed goals, achieve high-quality results
Ability to operate successfully in a commercial environment
Strong business acumen
Business vision and strategic acumen
Experienced with a track record of exceeding target.
Strong customer services and negotiation skills developed through close customer service work experience.
Effective communicator with strong customer care skills
Highly articulate, confident and persuasive team-builder,
Track record of motivating staff to achieve exceptional customer service performance.
Excellent written and verbal communication and interpersonal skills.
Excellent communication and presentation skills. Ability to present comfortably to large or executive audiences
Strong communication and facilitation skills/excellent communication and influencing skills
Demonstrated cross group collaboration and influencing skills at management level
Ability to interact with other people at all levels of the organization.
Highly developed customer service orientation, influencing and negotiation skills.
Ability and proven experience in managing, motivating and communicating with interdependent groups of people is essential
Collaborative team building orientation to work with people at all levels
The ability to present information to management teams
Excellent listener and communicator who effectively conveys information verbally and in writing
Able to communicate, orally, ideas clearly, concisely, and persuasively
Ability to build trust and credibility with management
Ability to communicate accurately and efficiently.
Strong customer focus, Experience in recognition of customer needs and how to deliver an effective customer experience
Strong client service orientation
Proven track record of establishing ties with key decision makers
Understanding of key client issues
Commitment to Right First Time
Focus on accuracy and attention to detail
Ability to coordinate group projects and complex timelines
Quality focused with a passion for continuous improvement
Articulate, focused and organized
Strong planning, organizing and monitoring abilities - an efficient time-manager
Attention to detail, planning, organization, and daily delivery requirements
Ability to cope with ambiguity, contradiction, stress and uncertainty
Demonstrated experience managing ambiguous / change management programs
Ability to deal with change, tolerate ambiguity and flexibly lead teams in a dynamic environment
Ability to create an environment that supports and encourages constructive resolution
Fully committed to change and continuous process improvement
Flexibility and positive attitude to change
Ability to make positive contributions towards business improvement and teamwork
Respond quickly to changing situations; and work well under pressure while maintaining individual and team effectiveness.
Ability to handle pressure with ease.
Highly adaptable, mobile, positive and resilient
Flexible, “can do” approach to work
Flexible team player with a track record of prioritizing and juggling multiple concurrent projects
Flexible and responsive.
Ability to manage multiple initiatives with deadlines
Ability to influence change priorities based upon business need.
Willingness to pick up and develop new skills
Goal Oriented/Target Driven:
Ability to build a shared sense of urgency and capacity for achieving identified goals
Results oriented - focused on productive and high-yield activities
Results-driven achiever with excellent planning and organizational skills
Ability to work independently and successfully in a high-performance team environment
Demonstrate a track record of making significant contributions to business growth
Strong track record of delivering complex projects within schedule and cost objectives
Dependable in consistently delivering reliable results
Strong prioritization and time management skills with particular focus on meeting deadlines
Ability to work on own initiative, with minimum supervision
Encourage staff to act independently and effectively
Proven leadership skills involving managing, developing and motivating teams to achieve their objectives.
Provide leadership in a changing environment
Experience of team development, coaching and knowledge of continuous improvement processes.
Goal-driven leader who maintains a productive climate and motivates employees to meet high performance standards
Sold judgment and management skills to effectively deal with people's needs/issues
Experience in developing and fostering the personal and professional growth of others
Experience in taking a high level of independent responsibility and decision making on a day to day basis with a high degree of personal accountability
Creative and enthusiastic
Versatile with the ability to learn new tasks/skills quickly.
Able to work on own initiative and as part of a team.
Organized with good analytical abilities and presentation skills.
Track record for meeting timelines and meeting expectations
Experienced and innovative with customer service and business administration skills.
Strong interpersonal skills & personal drive.
Entrepreneurial flair and self-motivating attitude
Target driven, self motivated
Self-driven and self-reliant
Energetic and positive outlook,
Dynamic and resourceful
Advanced analytical and problem solving skills;
• Ability to build positive and mutual relationships/ Ability to build productive working relationships
• Good collaborator with the ability to bridge internal and external clients
• Accomplished communicator with excellent interpersonal and influencing skills
• Demonstrated ability in achieving customer and partner satisfaction
• Ability to influence others to achieve business objectives
• Ability to motivate others and influence work behaviours within a fast paced environment
• Ability to build lasting relationships
• Strong contacts network
• Experience of working in groups during academic projects including planning, role allocation, co-ordination and commitment.
• Strong team player and able to use own initiative to achieve company objectives
• Good team player and highly adaptable to change
• Clear ability to lead and manage a small group in a highly task driven environment
• Ability to manage develops and motivates people
• Proven track-record in developing and leading high performance teams
• Think critically, strategically and systematically
• Ability for problem solving, conflict resolution, motivation and negotiation
• Ability to evaluate complex problems, develop alternatives and consider their impact on the organization
• Successful track record of problem solving
• Effective judgment and decision making skills.
• Strong analytical skills- must be able to analyze complex data, draw meaningful conclusion, and make business recommendations
• Strong planning and time management skills
• Tactical, strategic and proactive
• Analytically oriented demonstrated talent for identifying and improving complex problems
• Ability for problem solving, conflict resolution, motivation and negotiation
• Dynamic and innovative thinker