Arrange and issuing of local and International flights
Ensuring that ticket issued is gotten on a cheaper rate and also delivered on time.
Prepare travel plans and expense reports, handling logistics, reserve flights, hotels and car rentals; Modify arrangements for national and expatriate staff as needed. Prepare and submit travel expense report forms for reimbursement; and assist other support staff or program staff with expert advise on .
Provide advice to all staff regarding Travel policy and procedure
Determine from time off schedules travel requirements for all staff working on location and in the field book all travel and accommodation
Keep up to date any changes made by any airline either in cost, flight timing and relating same to the passengers.
Schedules itinerary by identifying, booking, and confirming route, carriers, lodging, verifying space and issuing airline tickets for staff.
Contributes to team effort by accomplishing related results as needed.
Prepares weekly sales report
Maintains travel resources by assembling, filing, and updating data bases.
Log passenger’s complaints to the Management before taking it to the airlines / agents for positive results.
Maintains a cordial relationship between the agent/ airline and the passengers.
To receive and welcome visitors to the office, and to manage telephone enquiries swiftly and professionally. To present a professional first impression to all visitors/callers. Key Responsibilities, to answer telephone calls and action as necessary by transferring calls to the appropriate member of staff or to voicemail. To take and pass on messages.
Take clear messages as necessary ensuring that they are passed to the person concerned as quickly as possible. Check voicemail each morning passing all messages to those concerned as appropriate.
Responsibilities include help desk operations, creating staff ID badges, maintaining miscellaneous calendars and databases, and gathering online service requests. Also responsible for drafting correspondence, developing and maintaining relationships with vendors, coordinating associate arrivals, departures and relocations.
File document and document handling
Checking of emails and responding to them.
Liaising with the clearing agents to ensure delivery in full and on time.
Providing accurate information from the agent to the management in order for the correct lending decisions to be made.
Selling of Item
Attending to enquiries from clients.
Stock taking of Items
Co-ordinating of the daily sales
To receive and welcome visitors to the office
Reporting and assisting the accountant
Formulating strategies relating to marketing
Making and receiving calls