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User support/ ATM support engineer 150 000
Job Type: Full-Time , open to relocation


From 0 to 2008
No added languages


November 2011 - Present Day (5 years 9 months)

·         E-billing System Administrator and programming, Installation of computer system, software administrator and installation

·         Repairing of workstation/ Desktop support

·         Attending to users’ need

·         Mail Schedule operations

·         Receiving Visitors

·         Attending to Telephone

·         Planning, scheduling and raising memos and letters for meetings

·         Maintaining Staff list and record keeping

·         Other Administrative tasks by request.

·         Very familiar with packages (MS office) and system programming…

July 2004 - October 2011 (7 years 4 months)



·         Installation of computer system, software administrator and installation

·         Repairing of workstation/ Desktop support

·         Attending to users’ need

·         Printer repair.

·         Ensures maximum stability of IT infrastructure components by performing maintenance tasks.

·         Contributes to the continuous improvement of performance policies and procedures.

·         Knowledge of systems software to determine if a malfunction is in the hardware or in the soft ware

·         UPS/INVERTER/STABILIZER installation

·         monitoring of link, Vsat equipments, Cisco router, advising

·         knowledge of windows XP professional and Windows 7

·         Microsoft Office 2003, 2007 and 2010 suites

·         MS Outlook Knowledge (Mail Configuration and Backup of PST)

·         Knowledge of Printer Hardware & Configuration

·         Networking Knowledge (Crimping, N/W Configuration)

·         Knowledge of Active Directory, DNS,DHCP

·         Knowledge of File & Print Server

·         Excellent hard ware and software troubleshooting knowledge

·         Knowledge of troubleshooting Laptop’s Wi-Fi connectivity

·         Knowledge of Video conference system

·         Desktop/laptop deployment experience

·         preventive maintenance, Virus detection and removal (Antivirus, Diagnostics tools)

·         Excellent communication, analytical and writing skills with the ability to participate in a Team

·         installing and windows for optimum use

·         Second level support for ATM machine

·         Provides technical support for routine security-related issue, Provides project support to new applications development

·         network connection with windows and dial up networking

·         Migrate file systems as needed to align access patterns with performance capabilities.

·         Maintains familiarity with bank \procedures and policies.

·         Repairing of computer system, and assisting users in backup and restore procedures for local drives.

·         Troubleshoot server and network issues on various platforms, and implementation

·         Organize computer training for staff

Assistant Supervisor, IT Coordination Unit
February 2000 - March 2002 (2 years 2 months)

  1. IT coordination

·         Manage the main point of contact for resolving users and customer complaints and issues.

·         Ensure timely and effective incident resolution and in-case of a major change, ensure the necessary procedure and guidelines are followed to avoid service disruption.

·         Handling and processing of incident and using in-house application to document issues and give feedback to users via phone and e-mail and ensure the problem is resolved timely.

·         Prepared presentations and training manuals to develop team member to perform effectively and efficiently.

·         Coordinate and complete a training programme for all new IT officers.

·         Responsible for all change variation form preparation and configuration management.

  1. Support, IT Repair Center

·         Taking inventory of all IT equipment

·         Installation & Configuration of systems.

·         Component level Repairs, Servicing and Maintenance of system, printers (HP laserjets, HP Deskjets, Epson LQ2180 printer for all IT equipment nation-wide.

·         Liaising with vendors for repairs of IT equipment under warranty.

·         Developing technical repair procedures.

  1. Support, IT Admin & Logistic

·         Archiving of resources, documentation and creation of forms for support.

·         Licensing & Request for Proposals.

·         Making part order and distribution.

·         Making new equipment request and work from point of order to delivery to user.

  1. Field Support Officer

·         Desktop and exchange support  for all staff

·         LAN structured cabling for clients.

·         Server installation and patch management.

·         Windows OS Installations & Support.

·         ATM Installation and repairs for clients