Identifying customers and decide what to communicate to them and the best form of communication to use.
Compose, edit and record publications such as flyers and posters
Keep staff and customers up to date with company news and liaise with media houses Taking/keeping inventory of POS materials
Website management and customer segmentation
Preparing scripts for television and radio stations
Taking incoming user request via telephone and email, logging them into the system and providing response and resolution to customers.
Prepare/compiling daily report of call centre activity
Follow up of the company’s validators at the cash out point
Achieving excellent customer satisfaction level
Keeping the country and CCC manager informed of relevant information relating to the customers
Efficiently handling customers and their queries
Attending to customer problems and escalating to higher levels as required
Correctly log, stock and store all ticket stocks and properly display all materials
Preparing cargo manifest
Ensuring all monies accounted for and closing account tallies
In the event of flight disruption liaise with all involved and maintain guest satisfaction.